Last updated: 22 September 2026

SHIPPING POLICY

At Soulmate Sparkles, we want every order to arrive safely, securely and in the same beautiful condition in which it leaves us.

This Shipping Policy explains how we process, package and deliver orders placed through the Soulmate Sparkles website.

By placing an order with us, you acknowledge and agree to the shipping terms outlined below.

 

1. ORDER PROCESSING

All orders are processed once payment has been successfully received and confirmed.

We aim to prepare and package orders on the same business day when orders are placed during our operating hours.

Each item is inspected and securely packaged before being handed to our selected delivery partner.

The delivery period begins once the parcel has been collected by the courier and does not include our order-processing time.

Orders placed after our daily processing cut-off, on weekends or on public holidays may be processed on the next business day.

2. DELIVERY WITHIN EAST LONDON

Same-Day Local Delivery

Soulmate Sparkles offers same-day delivery to eligible customers within East London and surrounding areas.

Where the delivery address falls within our local delivery area and the order is confirmed within our processing window, we aim to prepare and dispatch the order on the same day.

Estimated delivery: Same day
Service area: East London and selected surrounding areas
Availability: Subject to courier availability and delivery location
Estimated fee: R99–R149

Same-day delivery is not guaranteed if the order is placed after the daily cut-off time, if the delivery location falls outside our service area, or if circumstances prevent same-day collection or delivery.

Customers requiring urgent delivery are encouraged to contact us before placing their order so that availability can be confirmed.

3. SOUTH AFRICAN DELIVERY

We offer nationwide delivery within South Africa through established courier and logistics partners, including The Courier Guy, Fastway Couriers and PostNet, depending on the destination, service availability and order requirements.

We may select the most appropriate courier for a particular order rather than allowing customers to select a specific courier.

Standard Delivery

Our standard delivery service is intended for customers who do not require expedited delivery.

Estimated delivery: 2–4 business days
Estimated shipping fee: From R99

Delivery to outlying or remote areas may take longer.

Express Delivery

Express delivery is available for customers who require their order sooner.

Estimated delivery: 1–2 business days
Estimated shipping fee: Approximately R129–R159

Express delivery remains subject to courier availability and the destination of the order.

 

4. OUR COURIER PARTNERS

The Courier Guy

The Courier Guy is one of our primary courier options for deliveries within South Africa.

Depending on the destination and service selected, The Courier Guy provides Economy, Priority and Same-Day Express services.

  • Economy: Approximately 2–4 business days

  • Priority: Approximately 1–2 business days

  • Same-Day Express: Available in selected areas and subject to availability

The Courier Guy’s published delivery times are estimates and may vary according to destination, collection time and service selected.

Soulmate Sparkles may select the appropriate service based on the destination and requirements of the order.

Fastway Couriers

Fastway Couriers may be used for selected domestic deliveries within South Africa.

Fastway operates a network of courier depots and delivery routes throughout South Africa, including East London.

Estimated delivery: Same day, next business day or longer depending on the service and destination.

Fastway’s published prices are starting rates and may vary according to destination, service, parcel characteristics and applicable charges.

PostNet

PostNet may be used as an alternative domestic delivery option.

Customers may receive delivery directly to their address or, where applicable, have an order delivered to a PostNet branch for collection.

PostNet-to-PostNet

Estimated delivery: 2–3 working days

PostNet currently publishes a starting rate of approximately R109 for the first 5 kg, with additional charges applicable above this weight.

PostNet-to-Door

Estimated delivery: Approximately 1–3 working days between major centres.

Additional delivery time may apply to regional or outlying areas.

5. INTERNATIONAL SHIPPING

DHL Express

 


Soulmate Sparkles offers international shipping through DHL Express.

DHL Express provides international time-definite delivery to destinations around the world.

Estimated international delivery: Approximately 2–5 business days

Some major international destinations may receive delivery sooner, potentially within 1–3 business days, depending on the destination and DHL service selected.

International shipping: From approximately R600 

International shipping costs are calculated according to factors including:

  • Destination country

  • Parcel weight

  • Parcel dimensions

  • Volumetric weight

  • DHL service selected

  • Applicable fuel surcharges

  • Remote-area charges where applicable

The final international shipping cost will be confirmed at checkout or before dispatch.

International delivery times are estimates and may be affected by customs clearance and other circumstances outside Soulmate Sparkles’ control.

 

6. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless otherwise specifically stated at checkout, these charges are the responsibility of the customer.

Soulmate Sparkles does not control the amount of customs duties or taxes charged by the destination country.

DHL Express may facilitate the customs-clearance process, but any applicable import duties, taxes or government charges remain the responsibility of the recipient unless otherwise agreed.

Customers are responsible for ensuring that they are legally permitted to import the purchased jewellery into their country.

7. SHIPPING COSTS

Shipping costs depend on the delivery destination, delivery speed, parcel characteristics and courier service used.

As a general guide:

Delivery Service Estimated Delivery Estimated Cost
East London Same-Day Same day R99–R149
South Africa Standard 2–4 business days From R99
South Africa Express 1–2 business days R129–R159
PostNet-to-PostNet 2–3 working days From R109
International DHL Express Approx. 2–5 business days From R600

These prices are estimates and may change.

The shipping fee displayed at checkout or confirmed with the customer before dispatch is the applicable shipping charge for that order.

 

8. PACKAGING

Every Soulmate Sparkles order is carefully prepared before dispatch.

Jewellery is placed inside suitable jewellery packaging and protected with additional outer packaging to reduce the risk of damage during transportation.

Depending on the product and order, packaging may include:

  • Soulmate Sparkles jewellery box

  • Protective jewellery packaging

  • Outer protective packaging

  • Shipping packaging

  • Delivery label

  • Tracking information where available

Higher-value orders may receive additional protective packaging.

Our packaging is designed to protect the jewellery during normal transportation while also providing a premium unboxing experience.

 

9. ORDER TRACKING

Where tracking is available, customers will receive tracking information after their order has been dispatched and accepted by the courier.

Tracking information may take some time to become active after collection.

Customers can use the tracking information supplied to follow the progress of their delivery.

 

10. DELIVERY TIMES

All delivery times stated on this website are estimated delivery times and are not guaranteed delivery dates.

Delivery times may be affected by:

  • Courier delays

  • Weather conditions

  • Road conditions

  • Public holidays

  • Weekends

  • Incorrect or incomplete delivery information

  • Remote or outlying delivery locations

  • High-volume periods

  • Customs clearance

  • International border procedures

  • Circumstances outside the control of Soulmate Sparkles or the courier

We will make reasonable efforts to assist customers where a delivery is delayed.

11. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing an accurate and complete delivery address and contact information when placing an order.

Soulmate Sparkles cannot be held responsible for delays or additional delivery charges resulting from incorrect, incomplete or outdated delivery information supplied by the customer.

If an order is returned to us because the delivery address was incorrect or the recipient could not be reached, additional delivery charges may apply before the order can be resent.

12. FAILED DELIVERY ATTEMPTS

If a courier is unable to complete delivery because nobody is available to receive the parcel, the courier may attempt delivery again or arrange an alternative delivery method.

Additional delivery charges may apply where a new delivery attempt or change of address is requested.

Customers should ensure that someone is available to receive their order at the nominated delivery address.

13. DAMAGED PACKAGES

Our jewellery is inspected and securely packaged before dispatch.

If your package appears damaged when it arrives, please document the condition of the package before opening it where possible.

If the jewellery itself has been damaged during transportation, contact Soulmate Sparkles as soon as possible with:

  • Your order number

  • Photographs of the outer packaging

  • Photographs of the damaged item

  • Photographs of the shipping label

  • A description of the issue

This information allows us to investigate the matter with the relevant courier.

14. LOST OR DELAYED ORDERS

If your order appears to be significantly delayed or cannot be located through the provided tracking information, please contact us.

We will investigate the shipment with the relevant courier and assist with the resolution.

Courier investigations may take several business days depending on the courier and circumstances of the shipment.

15. DELIVERY TO REMOTE AREAS

Deliveries to remote, rural or outlying areas may require additional delivery time and may incur additional courier charges.

Where an additional charge applies, Soulmate Sparkles may contact the customer before dispatch to confirm the additional cost.

 

16. DELIVERY TO PO BOXES

Certain courier services may not deliver directly to PO Box addresses.

Customers should provide a physical delivery address where possible to ensure that the selected courier can complete the delivery.

17. ORDER CANCELLATION AFTER DISPATCH

Once an order has been handed to a courier and dispatched, it may no longer be possible to cancel or change the delivery address.

Customers should contact Soulmate Sparkles as soon as possible if they need to make changes to an order.

Any applicable cancellation, return or refund will be handled in accordance with our separate Returns & Refund Policy.

 

 
 

CONTACT US

If you have questions regarding the delivery of your order, need assistance with tracking, or would like to confirm whether same-day delivery is available in your area, please contact Soulmate Sparkles before placing your order.

Soulmate Sparkles

Email: store@soulmatesparkles.com / luba@soulmatesparkles.com

WhatsApp: +27 60 427 9662

Website: www.soulmatesparkles.com

We are quick to respond and are always happy to assist you with your delivery options!

 

IMPORTANT SUMMARY

East London, Eastern Cape: Same-day delivery available for eligible addresses.

South Africa: Standard delivery approximately 2–4 business days, with express options of approximately 1–2 business days.

International: DHL Express, generally approximately 2–5 business days depending on destination.

Processing: Orders are generally prepared for dispatch on the same business day when placed during our operating hours.

Tracking: Provided where available.

International duties: Customs duties, import taxes and destination-country charges are the responsibility of the customer unless otherwise stated.

Delivery times: All delivery times are estimates and may vary depending on the destination, courier and circumstances affecting transportation.