Soulmate Sparkles is a luxury fine jewellery store offering distinctive jewellery designed around love, identity, meaningful moments and personal expression. Our collections include lab-grown diamonds, moissanite, gold, platinum and S925 sterling silver jewellery.
Soulmate Sparkles is a South African jewellery brand serving customers locally and internationally.
Yes. Soulmate Sparkles welcomes customers from around the world. International availability, shipping options and delivery times may vary depending on the destination.
Yes. Soulmate Sparkles is proudly South African, with a vision that extends beyond borders to customers around the world.
Please allow 7 to 9 business days for order processing. During this time, your jewellery is prepared, inspected and securely packaged before being handed to the delivery partner.
Once your order has been processed and dispatched, delivery can take up to 2 to 4 business days, depending on the destination and courier service.
Your total order timeframe consists of the processing period plus delivery. Please allow 7 to 9 business days for processing, followed by up to 2 to 4 business days for delivery after dispatch.
Luxury jewellery requires careful preparation. Orders may need to be inspected, quality checked, prepared and securely packaged before dispatch. We prioritise accuracy and presentation rather than rushing your order.
Your delivery period begins once your order has been processed and collected by the selected courier or delivery partner. Processing time is separate from delivery time.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris niesi ut aliquip ex ea commodo consequat.sed do eiusmod tempor incididunt ut quis labore et doliore magna aliqua.
Where tracking is available, you will receive the relevant tracking information once your order has been dispatched.
Yes. Once tracking information has been provided, you can use the courier's tracking system to monitor your delivery.
While we work with trusted delivery partners to ensure reliable delivery, delays can occasionally occur due to circumstances outside our control. If your order appears significantly delayed, please contact us so we can assist.
Our jewellery collections may feature lab-grown diamonds, moissanite, gold, S925 sterling silver, platinum and other carefully selected jewellery materials, depending on the individual piece.
S925 sterling silver is a silver alloy containing 92.5% pure silver, with the remaining portion consisting primarily of other metals that help improve strength and durability.
Yes. Our collections may include jewellery made with or finished in various gold options, depending on the individual design. Please refer to each product description for the exact material and finish.
Yes. Platinum pieces may be available within selected collections. Always refer to the individual product specifications for the exact metal composition.
Moissanite is a gemstone known for its exceptional brilliance, fire and durability. It is a popular alternative to traditional diamond jewellery and can create an exceptionally bright appearance.
What is a lab-grown diamond?
A lab-grown diamond is a real diamond produced using advanced technology that recreates the conditions required for diamond formation. Lab-grown diamonds have the same fundamental crystal structure and chemical composition as natural diamonds.
Moissanite and lab-grown diamonds are different gemstones. Lab-grown diamonds are REAL diamonds (scoring a perfect 10 on the Mohs mineral hardness scale), while moissanite is a separate gemstone known for its distinctive brilliance and fire (rating of 9.25 to 9.5 on Mohs).
Depending on the collection, you may find a variety of cuts and shapes, including round, oval, radiant, marquise, emerald, pear, princess and other distinctive silhouettes.
D is the highest colour grade within the traditional D-to-Z diamond colour grading scale, representing an exceptionally colourless appearance.
VVS refers to Very Very Slightly Included. It describes the level of inclusions visible under magnification within a diamond or gemstone
No. Materials, stone size, cut, colour, clarity, plating, dimensions and other specifications vary between products. Always review the individual product listing before purchasing.
Yes. ALL Orders are checked and prepared before dispatch to ensure the piece is presented and packaged appropriately.
Yes, each piece is 100% certified with IGI , GRA and other reputable jewelers before dispatching to our customers, there can be points in times where our manufacturers' workers may switch out the original quoted stone for a simulant, which may cause hurt or harm to our brand, prevention includes each piece having to be checked and it forms part of why our processing time is 7-9 days , we apologize for any associate inconveniences
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris niesi ut aliquip ex ea commodo consequat.sed do eiusmod tempor incididunt ut quis labore et doliore magna aliqua.
Yes, where certification or a grading report is applicable, all moissanite and lab-diamonds include, and upon request the bands certification may be requested, FREE of charge. but may take up to 24H extra of processing time.
We make every effort to represent our jewellery accurately. However, slight differences may occur due to lighting, photography, screen settings, scale and natural variations in certain gemstones and materials. But often get feedback review from customers that it looks better IRL
Yes. Natural materials and gemstones can have individual characteristics. These variations can contribute to the individuality of a piece.
Store your jewellery in a clean, dry and secure place when it is not being worn. Avoid unnecessary exposure to harsh chemicals, perfumes, cosmetics, chlorine and excessive moisture.
Some jewellery is suitable for everyday wear, while other pieces may require more careful handling. Refer to the individual product information and consider the material and design before wearing a piece continuously.
We recommend removing jewellery before swimming, bathing, showering or entering pools and hot tubs. Chemicals and prolonged exposure to water can affect certain metals, finishes and settings.
Perfume, lotions, cosmetics and other chemical products can affect certain jewellery materials and finishes. We recommend applying these products before putting on your jewellery and allowing them to dry.
Cleaning methods depend on the material and gemstone. For general care, use a soft jewellery cloth and avoid abrasive cleaning products unless specifically recommended for that piece.
Ruler and any piece of string or anything resembling a string, We include indtructions on how to procced from there in each ring picture set, or if unsure feel free to contact us to book a video call, where we will guide you to ensure best possible result.
Please contact us as soon as possible if you believe you have selected the incorrect size. Whether a size exchange or other solution is available depends on the product and order status.
Yes, most rings may be suitable for resizing, while others may not be due to their design, setting, material or construction. Please contact us regarding a specific piece before purchasing if sizing is a concern.
Yes.
Yes,depending on the project, we may be able to assist with developing a jewellery concept into a finished design.
The process can involve developing your concept into a digital three-dimensional jewellery design before the final piece is produced. This allows proportions, details and design elements to be considered before manufacturing.
Custom projects may allow revisions depending on the stage of the design process. Specific revision terms will be communicated during the design process.
Custom jewellery timelines vary depending on the complexity of the design, materials, stone selection, manufacturing requirements and approval process. A specific timeframe will be provided for your project, usually 1-3 days
Yes. Soulmate Sparkles serves international customers and may offer delivery to selected international destinations.
International delivery times can vary depending on the destination, customs processes, courier network and other factors. The standard processing period remains separate from the delivery period. but it is usually 2-4 Days, details in our delivery policy.
International customers may be responsible for customs duties, taxes or import-related charges imposed by their destination country. These charges are outside the control of Soulmate Sparkles.
Payment information is processed through a verified applicable payment provider and appropriate 3D security measures are used to protect customer transactions.
An order is confirmed once payment has been successfully received and the order has been accepted for processing.
If your payment does not go through, please check your payment details and try again. If the issue continues, contact your payment provider or Soulmate Sparkles for assistance.
Returns are subject to the Soulmate Sparkles Returns and Refunds Policy. Please ensure you review the applicable policy before returning an item.
Eligible returns must be requested within the timeframe specified in our Returns and Refunds Policy.
Returned jewellery generally needs to be unused, unworn and in its original condition and packaging, together with the applicable proof of purchase.
Custom, personalised or specially made jewellery may be subject to different return conditions. Please review the applicable terms before confirming a custom order.
Once a return request is received, our team will review the request and provide instructions where the return is eligible.
Approved refunds are processed according to the Soulmate Sparkles Returns and Refunds Policy and the processing timelines of the applicable payment provider.
Absolutely. Jewellery is one of the most meaningful ways to mark a special occasion, whether it is an anniversary, birthday, engagement, wedding, milestone or simply a moment worth remembering.
Yes, provided the delivery information entered during checkout is accurate.
Yes. please do specify during checkout, we offer the service for FREE of charge.
If personal messages are available for the selected order, instructions may be given during checkout or through customer support.
You can contact Soulmate Sparkles through the customer support channels provided on our website. Please include your order number where applicable so we can assist you more efficiently.
For an existing order, please provide your order number and the email address associated with the order, together with a clear description of your enquiry.
Please contact us with the product name or product link. Our team can assist with questions about available specifications, materials, sizing and other product information.
We offer a 4 year FREE maintenance warranty on all of our pieces once a month, terms and conditions apply (read our terms and conditions 🙂
- 🇿🇦 South Africa
- 🇬🇧 London, United Kingdom
- 🇬🇧 Great Britain, United Kingdom
- 🇺🇸 New York, United States
- 🇺🇸 Miami, Florida, United States
- 🇺🇸 California, United States
- 🇨🇦 Canada
- 🇸🇬 Singapore
- 🇳🇬 Nigeria
- 🇨🇳 Shanghai, China
- 🇭🇰 Hong Kong
- 🇨🇭 Geneva, Switzerland
- 🇨🇭 Zürich, Switzerland
- 🇫🇷 Paris, France
- 🇫🇷 Île-de-France, France
- 🇦🇺 Sydney, New South Wales, Australia
- 🇮🇳 Jaipur, Rajasthan, India
- 🇲🇨 Monaco
- 🇦🇪 Dubai, United Arab Emirates
Our jewellery generally ranges from R5,999 to R100,000+, approximately US$360 to US$9,500+, depending on the materials, gemstones, craftsmanship, design complexity and rarity of each piece.
Yes. Selected Soulmate Sparkles pieces start from approximately R5,999 (around US$360), allowing customers to discover distinctive fine jewellery at a more accessible luxury price point.
Yes. Our collection includes premium and high-value jewellery exceeding R50,000 (approximately US$3,000), with our most exclusive pieces reaching R100,000+ (approximately US$6,000+)
Our highest-value pieces are found within our Legacy Collection, featuring limited-edition and exceptionally refined jewellery with prices reaching R300,000+ (approximately US$20,000+).
Legacy represents the highest tier of Soulmate Sparkles jewellery. These pieces are reserved for exceptional designs, premium materials, significant gemstones and limited-edition creations intended to become heirloom pieces.
Depending on the website and checkout experience, international customers may see prices or payment information in their applicable currency. USD equivalents are provided as approximate references only, as currency exchange rates fluctuate.
Our engagement rings are available across different price points, starting from approximately R5,999 (around US$360) and extending to R300,000+ (around US$6,000+) for selected high-end and Legacy designs.